Privacy Policy

Effective date: 1 May 2025

At BONTÉ, we care deeply about your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://bonterituals.com/ or interact with our services. We comply with the General Data Protection Regulation (GDPR) and Dutch data privacy laws.

1. Information We Collect

We may collect the following personal data:

Contact details: Name, email, phone number, shipping and billing addresses
Account information: Login credentials, purchase history, preferences, and optional personalization data (e.g., names on journals)
Payment information: Transaction details collected securely via third-party payment providers
Online activity: IP address, browser type, device information, and browsing behavior
Communications: Emails, messages, contact forms, or newsletter sign-ups
Marketing preferences: Consent to receive promotional emails or newsletters

Our services are intended for persons aged 16 and older. We do not knowingly collect personal data from children under 16. If a child under 16 provides personal data, it will be processed only in accordance with applicable law and our automated systems will not retain it for longer than necessary.

Personalization Data: Any personalization data (e.g., names on journals) is collected solely to process and fulfill your order and is deleted once the order is completed unless retention is legally required.

2. How We Collect Your Information

We collect personal data through:

Checkout and order forms on our website
Account registration (if enabled)
Newsletter sign-ups and contact forms
Cookies and other tracking tools (e.g., Google Analytics, Wix Analytics)
Direct communications via email, social media, or messaging platforms

3. Why We Collect Your Information & Legal Basis

We process your personal data for the following purposes:

A. Performance of a contract (Legal Basis: Contract)

Process and deliver your orders
Provide customer support and respond to inquiries
Send order confirmations, shipping updates, and invoices

B. Consent (Legal Basis: Consent)

Send newsletters, promotions, and product recommendations only if you have explicitly opted in
You can withdraw consent at any time using the unsubscribe link in emails

C. Legitimate interests (Legal Basis: Legitimate Interest)

Improve website functionality and user experience
Prevent fraud and ensure security
Analyze customer behavior to improve products and services

D. Legal obligations (Legal Basis: Legal Obligation)

Comply with tax, accounting, and other regulatory requirements

4. Sharing Your Data

We do not sell your personal data. We may share your information with:

Service providers: Payment processors, shipping providers, IT and website support, marketing platforms
Legal authorities: Where required by law
Business transactions: In the event of a merger, acquisition, or sale of BONTÉ assets
With your consent: For joint promotions or third-party marketing campaigns

All third-party providers are contractually obligated to protect your data and process it only according to our instructions.

We ensure that Data Processing Agreements are in place with Wix.com and other relevant service providers, in accordance with GDPR Article 28.

5. International Data Transfers

Some service providers may process your data outside the European Economic Area (EEA), such as Wix servers or payment processors. In these cases, we ensure adequate safeguards, like EU Standard Contractual Clauses, to protect your personal data.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described above or to comply with legal obligations:

Orders and accounts: Up to 3 years after the last interaction, unless longer retention is required by law
Marketing data: Until you unsubscribe
Communications and inquiries: Up to 3 years unless longer retention is needed to resolve legal matters

7. How We Store and Protect Your Data

Your information is stored securely through Wix.com’s platform, which follows industry-standard security measures, including encryption, access controls, and monitoring. Only authorized team members have access to your data for the purposes stated above.

We may share your data with trusted third-party services only as necessary to fulfill your order.

Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases, and general Wix applications on secure servers behind a firewall.

8. Cookies & Tracking Tools

We use cookies and similar technologies to enhance your website experience. These may include:

Functional cookies: Saving your cart, session management
Analytical cookies: Understanding how visitors use our website
Marketing cookies: Targeted advertising on social media or Google Ads

Upon visiting our website, you will be asked to consent to the use of cookies. You can manage your preferences or withdraw consent at any time via the cookie banner or your browser settings.Non-essential cookies (analytic and marketing) are only activated after you provide consent via the cookie banner. You can withdraw consent at any time.

9. Your Rights

Under GDPR, you have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Delete data no longer necessary or processed unlawfully
Restriction: Limit the use of your data
Portability: Receive your data in a structured, machine-readable format
Withdrawal of consent: Stop marketing communications at any time
Objection: Object to processing based on legitimate interests
Lodge a complaint: File a complaint with a supervisory authority, including the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

You can exercise your rights by contacting us at info@bonte.rituals.com. We respond within 14 days.

10. Policy Updates

This Privacy Policy may be updated periodically. All changes will be published on this page. Please review it regularly.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

BONTÉ
Zuiderpark 18E
9724 AG Groningen
Nederland

📩 Email: info@bonterituals.com

Registered with the Dutch Chamber of Commerce (KVK): 97091766

BONTÉ currently does not require a Data Protection Officer. For privacy-related inquiries or exercising your GDPR rights, please contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.