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Shipping Policy

Effective Date: 1 May 2025

At BONTÉ, we care about transparency and customer satisfaction. This Shipping Policy explains how we process and deliver your orders, including your statutory rights under EU and Dutch law.

1. Processing Time

  • All orders are processed within 5–10 working days after payment is confirmed.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • Personalized items (e.g., journals with custom names) may require additional processing time, which will be communicated at checkout.

2. Shipping Options & Costs

We currently ship within the Netherlands and the EU. Shipping costs are calculated at checkout.

Shipping Region Delivery Time (Working Days)

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| Country  | Price (EUR) | Delivery Time |

| Netherlands free    1–2 business days         
| Austria    €6.90     3–5 business days         
| Belgium   €6.90     1–2 business days         
| Bulgaria  €6.90     4–6 business days         
| Croatia    €6.90     4–6 business days         
| Cyprus     €6.90     7–15 business days        
| Czech Republic  €6.90     3–5 business days         
| Denmark  €6.90    3–5 business days         
| Estonia     €6.90    4–6 business days         
| Finland     €6.90    4–6 business days         
| France      €6.90    2–4 business days         
| Germany  €6.90    2–3 business days         
| Greece     €6.90    5–7 business days         
| Hungary   €6.90    3–5 business days         
| Ireland      €6.90    3–6 business days         
| Italy          €6.90    3–5 business days         
| Latvia        €6.90    4–6 business days         
| Liechtenstein   €6.90   4–6 business days         
| Lithuania        €6.90   4–6 business days         
| Luxembourg    €6.90   2–3 business days         
| Malta            €6.90    7–15 business days        
| Poland           €6.90    3–5 business days         
| Portugal         €6.90    3–6 business days         
| Romania        €6.90    4–6 business days         
| Slovakia        €6.90     3–5 business days         
| Slovenia        €6.90     3–5 business days         
| Spain            €6.90     3–5 business days         
| Sweden         €6.90     3–6 business days         

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  • Free shipping applies to orders over €50 within Europe.

  • Shipping times are estimates. Delays may occur due to transit issues, customs, natural events, or carrier delays.

  • Additional customs fees, duties, or taxes may apply upon entry to your country — these are the customer’s responsibility.

3. Delivery Confirmation & Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information (if available).

  • You can monitor your package from our warehouse to your door.

4. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

  • High demand during peak seasons

  • Postal service disruptions, customs, or weather conditions

  • Incomplete or incorrect shipping details provided by the customer

In case of delays, we will notify you via email as soon as possible.

5. Packaging

  • All orders are carefully packed to prevent damage during shipping.

  • We use eco-conscious, recyclable materials wherever possible.

6. Incorrect or Incomplete Address

  • Please ensure your shipping address is accurate at checkout.

  • BONTÉ is not liable for lost or delayed packages due to incorrect addresses provided by customers.

7. Returns & Consumer Rights

  • Customers have a 14-day statutory right of withdrawal under EU law for most products.

  • Personalized items (e.g., journals with names in it) are excluded from the right of withdrawal, as allowed under EU law.

  • Returns must be made according to our Return & Refund Policy.

  • Return shipping costs are the customer’s responsibility unless the product was defective, damaged, or incorrect.

8. International Shipping & Customs

  • Orders shipped outside the Netherlands may be subject to customs duties, import taxes, or fees.

  • Customers are responsible for any charges imposed by the destination country.

9. Liability

  • BONTÉ is not liable for shipping delays, lost, or damaged parcels caused by the courier, customs, or circumstances outside our control.​​

10. Customs, Duties, and Taxes

  • Bonté is not responsible for any customs fees, duties, or taxes that may apply to your order. All fees imposed during or after shipping are the customer’s responsibility.

Contact Information

For questions about your shipment or delivery:

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